Our General Manager ensures shop profitability by delivering outstanding service and quality products, while ensuring efficiency of all functions. Responsible for employee training, compliance and procedures, all aspects of improving and maintaining the shop, working to meet customer needs, leading and directing the team, and financial numbers. Should be passionate about retail, coffee and working hands-on with employees, products and customers. This is a fulltime role with competitive salary and excellent benefits.


  • Staffs and schedules
  • Develops menu and product offerings
  • Educates staff and customers on products
  • Selects and oversees vendors
  • Manages inventory cycle
  • Manages maintenance and cleaning of equipment and facility
  • Markets Order & Chaos, including social media, events and networking
  • Establishes efficient operations that are compliant to relevant regulations
  • Manages performance of all employees
  • Ensures shop profitability


  • Implements positive change and continuously looks for ways to improve work processes
  • Improves workflow by maximizing efficiency and resources
  • Interviews, selects and arranges training of new hires
  • Manages and documents personnel issues with consultation from HR
  • Works hands-on with employees to teach, grow, and allow them to take on new responsibilities
  • Leads by example
  • Embraces diversity of employees and thought by leveraging differences to make the shop stronger, and listens to other employees’ perspectives
  • Delegates duties as appropriate to shift leads and employees
  • Proposes and implements promotional events and specials
  • Works with employees to create seasonal drink promotions
  • Proactively sets up shop with products and supplies during peak hours
  • Assists employees and works with a sense of urgency to meet customer needs at all times
  • Uses attention to detail to ensure menu items are prepared and presented to meet Order & Chaos standards
  • Monitors employee handling of products, use of equipment, and ensures shop is 100% in accordance with food safety and general safety regulations
  • Troubleshoots and manages shop equipment and facility repairs
  • Understands financial reports and product trends, and makes recommendations to owners to increase profitability
  • Books and tracks expenses in Quickbooks and via online banking
  • Manages schedule for all employees through Homebase
  • Performs POS management in Shopkeep; submits accurate hours to HR for biweekly payroll
  • Tracks, orders, reconciles daily food and supply orders
  • Regularly communicates with owners regarding business operations and key decisions

Essential Qualifications

  • 5+ years managing independently as General Manager in a cafe environment
  • Strong knowledge of the coffee industry, including seasonal patterns and trends
  • Working knowledge of computer software (spreadsheets, documents)
  • Serve Safe Certified and Food Handlers certificate
  • Managerial/ supervisory experience including but not limited to: interviewing, selection, disciplinary action, employee development and managing financials
  • Strong independent initiative, advanced planning and organizational skills

Work Hours & Other Requirements

Order & Chaos Coffee is open Mon–Fri 6:30am – 5pm and Sat–Sun 7:30am – 5pm. Today, the shop employs three key-holding Shift Leads and four additional employees. The General Manager is expected to work 5 days per week in this Exempt role.

Sample schedule:

  • Monday: 7am - 3pm
  • Tuesday: 5:45am - 3pm
  • Wednesday: off
  • Thursday: 5:45am - 3pm
  • Friday: 5:45am - 3pm
  • Saturday: 6:45am - 3pm
  • Sunday: off

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

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